Shipping Policy | Mejuri

At Mejuri, we aim to get your handcrafted fine jewelry to you as smoothly and quickly as possible—with transparent timelines and no hidden shipping costs. This Shipping Policy outlines the details of order processing, delivery, and related services for all purchases made through our website (mejvri.com).

1. Shipping Coverage

We offer shipping to all locations worldwide—whether you’re in the United States or internationally, our delivery timelines apply consistently (no distinction between domestic and international shipping). All orders are dispatched from our fulfillment center located at 729 Pine Street, Apt 9G, Houston, Texas 77002, United States.

2. Shipping Costs

All orders qualify for free shipping—there are no minimum purchase requirements, hidden surcharges, or additional fees for packaging or handling. This applies to standard shipping for every piece of jewelry, from individual earrings to full sets.

3. Order Processing Time

After you place an order, we process and prepare it for shipment within 1–3 business days. Processing includes verifying payment details, inspecting jewelry quality (to ensure handcrafted pieces meet our standards), and packaging items securely. During periods of high demand (e.g., holidays), processing may take slightly longer—we’ll notify you via email if there’s a delay.

4. Delivery Timeframe

Once your order ships, delivery typically takes 6–12 days to reach your specified address. Please note:

  • Delivery timelines are estimates, not guarantees. They may be affected by factors like logistics partner delays, customs clearance (for international orders), or unforeseen events (e.g., severe weather).
  • You’ll receive a “Shipment Confirmed” email with your order’s tracking number once it leaves our fulfillment center—use this to monitor delivery progress.

5. Expedited Shipping

For faster delivery, we offer an expedited shipping option (available at checkout). Details include:

  • Delivery Time: Expedited shipping reduces delivery time to 2–4 days (after processing).
  • Cost: Expedited shipping fees will be displayed at checkout (standard shipping remains free).
  • Eligibility: Available for most locations—if expedited shipping isn’t an option for your address, it will be grayed out during checkout.

6. Shipment Tracking

  • After your order ships, we’ll send a tracking link to the email address associated with your account. You can also view tracking details by logging into your Mejuri account and navigating to “Order History.”
  • Tracking information may take 24–48 hours to update after your shipment confirmation (this depends on the logistics partner’s system).

7. Address Modifications

To ensure accurate delivery, please double-check your shipping address before placing an order. If you need to update your address:

  • Contact our customer service team via email ([email protected]) within 24 hours of placing your order.
  • We can only modify addresses if your order has not yet been shipped. Once a shipment is dispatched, we cannot change the delivery address.

8. Exceptional Cases

  • Delayed Shipments: If your order is delayed beyond the estimated timeline, contact us with your order number—we’ll investigate with our logistics partner and provide updates.
  • Lost or Missing Orders: If tracking shows your order was delivered but you haven’t received it, notify us within 7 days of the “delivered” status. We’ll work with the carrier to locate the package; if it’s confirmed lost, we’ll offer a replacement or full refund.
  • Damaged Packages: Inspect your package upon delivery. If the jewelry or packaging is damaged, take photos of the issue and contact us within 3 days—we’ll arrange a free return and send a replacement or process a refund.

9. Contact Us

If you have questions about shipping, tracking, or expedited options, reach out to our customer service team:

Mailing Address: Mejuri, 729 Pine Street, Apt 9G, Houston, Texas 77002, United States

Email: [email protected]