Contact Us | Mejuri

We’re here to help with all your questions, concerns, or feedback—whether you need help with an order, want to learn more about our handcrafted fine jewelry, or have a suggestion for our team. Below are the easiest ways to reach us.

1. Email Support

For the fastest response (including order updates, returns, product inquiries, or account help), email our customer service team:

• Email Address: [email protected]
• Response Time: We aim to reply to all emails within 24–48 business hours. For urgent matters (e.g., address changes before shipment), please include “URGENT” in your email subject line.

2. Mailing Address

For written correspondence, returns (once you’ve received a return label via email), or general inquiries:Mejuri729 Pine Street, Apt 9GHouston, Texas 77002United States

3. Frequently Asked Questions (FAQs)

Before reaching out, check our website (mejvri.com) for answers to common questions, including:

• How to track your order (1–3 day processing, 6–12 day delivery).
• Details on our 60-day return policy and 5–10 day refund timeline.
• Information on free shipping (all orders) and USD currency for payments.
• Care tips for your fine jewelry to keep it in great condition.

We value your input and strive to make your Mejuri experience as smooth and enjoyable as wearing our pieces. Whether you’re a long-time customer or just discovering our brand, we look forward to connecting with you.