Privacy Policy | Mejuri

At Mejuri, we respect the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when interacting with our website (mejvri.com), purchasing our jewelry, or engaging with our services. By using our platform, you consent to the practices outlined below.

1. Information We Collect

We collect information only as necessary to provide and improve our services, adhering to the principle of “legitimate, proper, and minimal necessity” . The information falls into two categories:

1.1 Information You Voluntarily Provide

Account & Contact Details: When creating an account or placing an order, you may provide your full name, email address (e.g., [email protected] for communications), phone number, and shipping address (such as 729 Pine Street, Apt 9G, Houston, Texas 77002, United States).
Transaction Information: Details related to your purchases, including product selections, order amounts, payment method (we do not store full payment card details), order numbers, and refund requests.
Communication Records: Messages exchanged with our customer service team (via email), feedback you submit, or responses to surveys.

1.2 Information Automatically Collected

Device & Browsing Data: When you visit mejvri.com, our servers automatically record your device model, browser type, IP address, pages visited, browsing duration, and click behavior . This helps us optimize website performance and user experience.
Cookie & Tracking Technologies: We use Cookies to remember your account status, shopping cart contents, and preferences (e.g., currency settings as USD). You can manage or disable Cookies via your browser, but this may limit some platform functions .

2. How We Use Your Information

We use your personal information solely for the purposes disclosed at the time of collection , including:

Fulfill Service Obligations: Process your orders, arrange shipping (1–3 days processing, 6–12 days delivery), handle returns (60-day window), and issue refunds (5–10 days processing) .
Provide Customer Support: Respond to your inquiries about orders, products, or policies, and follow up on your after-sales needs.
Enhance Service Quality: Analyze browsing and purchase patterns to improve our jewelry designs, website functionality, and personalized recommendations (e.g., suggesting handcrafted pieces matching your style) .
Ensure Security: Verify your identity, detect and prevent fraudulent activities (e.g., unauthorized order modifications), and protect your account and transaction safety .
Send Necessary Notifications: Update you on order status, shipping delays, refund progress, or policy changes—these notifications are essential for service continuity and cannot be opted out of .

3. Information Sharing & Disclosure

We never sell or rent your personal information to third parties for commercial purposes . We may share information only in the following limited circumstances:

With Service Partners: We share necessary details with third-party providers to fulfill services, such as:
- Logistics partners: Your shipping address and contact information to deliver orders .
- Payment processors: Encrypted transaction data to complete payments (they are prohibited from using your information for other purposes) .All partners sign strict confidentiality agreements and comply with our data protection standards.
For Legal Compliance: We may disclose information if required by applicable laws, legal proceedings, or requests from authorized authorities to protect our legitimate rights or public interests .
In Business Transitions: If Mejuri undergoes mergers, acquisitions, or asset transfers, your information may be transferred as part of the transaction. We will ensure the 受让 party continues to uphold this Privacy Policy .

4. Data Security & Storage

We take comprehensive measures to safeguard your information from unauthorized access, use, or disclosure :

Technical Protection: We use SSL/TLS encryption for data transmission (e.g., order and payment details) and access control systems to restrict internal data access .
Management Measures: Our team receives privacy protection training, and we have strict protocols for handling personal information (e.g., limiting access to sensitive data) .
Storage Principle: We retain your information only for the period necessary to fulfill the stated purposes (e.g., order records for post-sales support) or as required by relevant rules. After this period, we will anonymize or delete your information .

Please note that no internet transmission is 100% secure—you should protect your account by keeping passwords confidential and not sharing account details with others.

5. Your Rights to Personal Information

We respect your control over your personal information and provide ways to exercise your rights :

Access & Correction: Log into your account to view or edit your personal details (e.g., shipping address, contact information). For assistance, contact our customer service.
Deletion: You may request deletion of your information if it is no longer needed, you withdraw consent, or our processing violates this Policy—we will respond promptly.
Withdraw Consent: You can opt out of non-essential communications (e.g., marketing updates) by following the unsubscribe link in emails. Withdrawing consent does not affect prior valid processing .
Account Closure: Request account closure via email ([email protected]), and we will delete your information after completing necessary verifications (except for data required to be retained by rules).

6. Policy Updates

We may revise this Privacy Policy to reflect service changes or operational adjustments. Updated versions will be posted on mejvri.com with prominent notices. Your continued use of our services after updates means you accept the revised Policy .

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Address: 729 Pine Street, Apt 9G, Houston, Texas 77002, United States

Email: [email protected]